Refund Policy

1. Refund time

Our policy lasts 30 days. Unfortunately, even though 30 days have passed since your purchase, we are unable to offer you a refund or exchange.

2. Conditions

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

*except Sale/Clearance items)

Additional items that cannot be returned:

Any items returned more than 30 days from delivery date.

There are some cases where only partial refunds are granted (if any).

3. Refund processing

After receiving and inspecting your return, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your original payment method within a few days.

4. Refund (if any)

Once we have received and verified your return, we will send you an email to notify you that we have received your return. We will also notify you if the refund is accepted or rejected.

If you are approved, your refund will be processed and automatically added to your credit card or original payment method within a certain number of days.

5. Missing or late refunds (if any)

If you have not received your refund within the expected timeframe, please check your bank account or contact your credit card company as there may be delays in processing .

If you’ve done this and still haven’t received your refund, please contact us at [email protected] .

Damaged/defective goods

In the rare event that your item is defective, please contact us at [email protected], quoting your order number and providing a description and image of the item. Our team will get back to you soon.

6. Shipping

To return a product, you should contact our support team at:

Phone number: +1 326-732-1005

Email: [email protected]

Business hours: 8:00 am – 6:00 pm Monday to Saturday (Closed on Sunday)

You will be responsible for paying your shipping costs when returning the item. Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund amount.

Depending on where you live, the time it takes for your exchange product to reach you may vary.

If you are shipping an expensive item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.